You can cancel your COD/CCD or Pre-paid order any time prior to its shipment.
- If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it.
- Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
- If you still do not wish to continue with your order, we`ll cancel it without any further delay.
- Once the order is cancelled, a confirmation email will be sent to your registered email ID.
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.
In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.
If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Your order can be cancelled due to any of the below reasons:
- Technical issues related to pricing information.
- Non-availability of the product(s).
- Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by calling on our Customer Helpline number. Usually, it takes upto 48 hours to process cancellation.
Please follow the below mentioned steps :
- Click clear images of the product showing damages.
- Email us the images.
- Explain the exact detail of the damage/defect and the status of the package that you received.
- The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
- If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
- Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
- Tekwire Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
- Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Tekwire store credit.
- Tekwire Replacement policy is applicable only on the products "sold by Tekwire" and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
- Tekwire is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
- No Cancellation or Return on wrong selection post delivery. All customers are requested to check specifications/configuration requirements in case of electronic products.
- Tekwire Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges.
- Cancellation of order post procurement/prior to delivery may attract up to 20% restocking charges.
- In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame.
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Defective products which are covered under the manufacturer�s warranty.
- Any item which has been installed or used.
- Products that may/have been tampered or products with missing serial numbers.
- Once the resolution is set for refund, we will soon move ahead with the refund.
- Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
- You can opt for store credit as well and use the amount for future purchases with us.
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However, you can opt for this, if you made the payment through COD (Cash on Delivery).
Warranty issues, restrictions from manufacturer & non serviceable pin codes prevent us from shipping to all locations. We might not be able to ship to all locations in India and abroad due to the following reasons:
- Warranty issues: Warranty on a number of products (esp. electronic products) is available only in certain geographies and locations. This might prevent us from shipping to locations outside of these geographies.
- Restrictions from manufacturers: Due to regulatory or other restrictions, manufacturers of certain products are permitted to sell in certain geographic locations and not sell outside. In such cases we are unable to sell and ship to such locations.
- Non serviceable pin codes: While we work hard to provide delivery across ALL zip codes across US, there still is a chance that we might have missed out on a few.
Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we�ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
You can also check the order status by clicking on "Track Your Order" tab given at the lower right corner of the page.
Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragiles (i.e. electronic) items are safely secured with bubble wrap.
Please don't accept an open or tampered package. Notify us of the same on our Email:
email@example.com with all the relevant details of your order. You may also call us on our Sales Helpline number 1.844.513.4111 (Toll Free)
- We provide free delivery on orders valued at $50 or more.
- Generally, a shipping charge of $2 will apply if your product cart value is less than $50.
- This is applicable for the products ("sold by Tekwire" and not for any other merchant seller) and if shipping to a single US address.
- For some special product or order, handling fees may still apply.
- You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below $50.
- Items fulfilled by a third-party seller may not be eligible for FREE shipping.
- Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
- Delivery time may be affected in case of an address change on an order which has already been shipped.
- We reserve the right to change or discontinue FREE Shipping at any time.
Tekwire Retail Platform:
Tekwire retail platform offers thousands of unique product selection at attractive price. Customers can make best selection from wide range of electronic products across more than 25 categories which includes Anti-viruses, Anti-malware, Anti-spyware and various Computer Softwares, under the URL www.tek-wire.net